We (“Zylo”, Zylo PotliBaba the “company” “We” or “us”) are committed to your privacy. This privacy policy is created to explain to you how we gather, use, share and project your policy. This privacy policy also allows you to update or access your information up to a certain limit.

This privacy policy is applicable for both online and offline modes of operations done by us. Online means information obtained through app or website or email and offline means information obtained through in person, mobiles or postal. This policy is also applicable for our promotional activities or widgets or social media features performed by us or by the third party.

We recommend you to go through the privacy policy to understand our privacy practice. In case of any concern with our privacy policy please do let us know by emailing us grievance officer email ID provided in the privacy policy.

IF WE DO NOT RECEIVE ANY ISSUE CONCERNED EMAIL, THEN WE TAKE IT AS YOUR AGREEMENT WITH OUR PRIVACY POLICY.

We recommend you to go through the privacy policy to understand our privacy practice. In case of any concern with our privacy policy please do let us know by emailing us grievance officer email ID provided in the privacy policy.

Information That Is Provided by you to Us

To provide our services to you we may ask you to provide us some necessary protected information. This information may be collected through various modes offline or online like during signing up, registration or contact form. This information is required to be associated with you and is for lawful reasons.

Some basic information which may be collected is
Name
Age
Email
Password
Address
Phone number

INFORMATION COLLECT TO ACCESS AND USE OUR SERVICES

Our technologies which we are using for our services can use or gather additional information like Browser history, URL, device identifier for your device, time you used are services. This usage information is taken by our technologies automatically and this is additional information than the protected information

All the communication will be recorded whether it is done through app or voice call or video call for the quality and training purpose.

If you are using our web portal and you have blocked the cookies then you may not get proper information from our web portal.

INFORMATION THROUGH THIRD PARTIES

We may collect some information about you through third parties such as social media pages or feature providers from time to time to keep data updated.

INFORMATION GATHERED BY MOBILE APP

When we use mobile applications, mobile applications may collect some information related to your mobile, We may use this information for quality and to improve our services. Mobile applications sometimes automatically update the information in your device/mobile. Following are the data which may be gathered by mobile application but not limited to the following.

Preferred language
Country
Mobile manufacturer
Model of your mobile
Operation system of mobile
Internet browser being used in mobile
Your present location
Some technical information like number of visits, preferred tabs in application.

USE OF INFORMATION COLLECTED

The main objective of collecting your information is to improve our services. This information is used to analyses the service data with respect to the feature most used by the user.

Protect information is used to welcome you and also to keep you updated about services or enhancement through email or mobile phone you shared with us during registration.

Information collected through mobile apps is used to upgrade features in the app to make it more suitable for use with your mobile phone.

Apart from above mentioned purposes we use your information to provide you the transaction process information or information regarding the feature you have requested like notifications or offers or advertisements. Also we use your information for internal business processes to improve our services. In case of business transfer to a third party some of the protected information may be shared as a legal business requirement.

DISCLOSING INFORMATION TO THIRD PARTIES

We do not sell, share, rent or trade the information we have collected about you, other than as disclosed within this Privacy Policy or at the time you provide your information.

THIRD PARTY PRIVACY POLICY

We are not responsible for your protected information provided by you to the third party or social media widgets as the third party has its own privacy policies, hence we recommend you to go through the privacy policy of the third party for your protected information. Just your reference, our app or website may have some banner for promotion that may land up to another page of a third party once you click that banner.

SOCIAL MEDIA

Our app may have some social media widgets such as Facebook like buttons, share to your friend etc. These features are provided by the third party and these features may collect your photograph, IP address or the page you visited and may also set the cookies to enable the feature for proper functioning of the widgets or feature.

DATA COLLECTED BY DRIVERS

Information collected by the driver for a ride is not covered under this privacy policy. This information is generic and cannot be controlled by the company.

CANCELLATION OF ACCOUNT AND UPDATED INFORMATION

It is the customer's responsibility to keep us updated about the protected information such as contact information. IF there is change in any protected information, customers shall update us about it. If you wish to delete or modify your information you can do so by emailing. We are most concerned about your protected information and we will change the information.
If you want to cancel your account and wish that we do not use your information, then you can write to us at info@zylo.in, we will proceed ahead with your request. We need to retain some of your protected information such as location, trip history, delivery location and payment history to comply with the legal and regulatory obligations.

SECURITY

We use standard security practices like encryption and firewalls to protect your data with us. However, we do not guarantee you that your information cannot be breached through the internet or wireless communication system. Therefore we recommend you not to share your password to anyone. Information shared by you with us to use our services is at your own risk

GRIEVANCE

Zylo has a grievance officer to take care of the rules drafted under the Information Technology Act, 2000. You can connect with the grievance officer if you have with respect to policy or any other data related issue at info@zylo.in.

PRIVACY POLICY CHANGE

We suggest you review our privacy policies periodically as we may update the policy from time to time. We will update you by email connected with us or through notification in an app. Revised policy will be effective immediately after posing.

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