To provide our services to you we may ask you to provide us some necessary protected information. This information may be collected through various modes offline or online like during signing up, registration or contact form. This information is required to be associated with you and is for lawful reasons.
Some basic information which may be collected is
Our technologies which we are using for our services can use or gather additional information like Browser history, URL, device identifier for your device, time you used are services. This usage information is taken by our technologies automatically and this is additional information than the protected information
All the communication will be recorded whether it is done through app or voice call or video call for the quality and training purpose.
If you are using our web portal and you have blocked the cookies then you may not get proper information from our web portal.
We may collect some information about you through third parties such as social media pages or feature providers from time to time to keep data updated.
When we use mobile applications, mobile applications may collect some information related to your mobile, We may use this information for quality and to improve our services. Mobile applications sometimes automatically update the information in your device/mobile. Following are the data which may be gathered by mobile application but not limited to the following.
Model of your mobile
Operation system of mobile
Internet browser being used in mobile
Your present location
Some technical information like number of visits, preferred tabs in application.
The main objective of collecting your information is to improve our services. This information is used to analyses the service data with respect to the feature most used by the user.
Protect information is used to welcome you and also to keep you updated about services or enhancement through email or mobile phone you shared with us during registration.
Information collected through mobile apps is used to upgrade features in the app to make it more suitable for use with your mobile phone.
Apart from above mentioned purposes we use your information to provide you the transaction process information or information regarding the feature you have requested like notifications or offers or advertisements. Also we use your information for internal business processes to improve our services. In case of business transfer to a third party some of the protected information may be shared as a legal business requirement.
Our app may have some social media widgets such as Facebook like buttons, share to your friend etc. These features are provided by the third party and these features may collect your photograph, IP address or the page you visited and may also set the cookies to enable the feature for proper functioning of the widgets or feature.
It is the customer's responsibility to keep us updated about the protected information such as contact
information. IF there is change in any protected information, customers shall update us about it. If you
wish to delete or modify your information you can do so by emailing. We are most concerned about
your protected information and we will change the information.
If you want to cancel your account and wish that we do not use your information, then you can write to us at email@example.com, we will proceed ahead with your request. We need to retain some of your protected information such as location, trip history, delivery location and payment history to comply with the legal and regulatory obligations.
We use standard security practices like encryption and firewalls to protect your data with us. However, we do not guarantee you that your information cannot be breached through the internet or wireless communication system. Therefore we recommend you not to share your password to anyone. Information shared by you with us to use our services is at your own risk
Zylo has a grievance officer to take care of the rules drafted under the Information Technology Act, 2000. You can connect with the grievance officer if you have with respect to policy or any other data related issue at firstname.lastname@example.org.
We suggest you review our privacy policies periodically as we may update the policy from time to time. We will update you by email connected with us or through notification in an app. Revised policy will be effective immediately after posing.